Returns & Exchange Policy – The Shade by Sabhat
At The Shade by Sabhat, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to make the exchange process simple and transparent.
EXCHANGE POLICY
Valid Exchange Period:
You can request an exchange within 7 days of receiving your order. To qualify, please ensure the product is:
- Unused and in original condition
- Tags and packaging intact
- Accompanied by the original invoice
Eligible Reasons for Exchange:
We accept exchanges under the following conditions:
- Wrong size or incorrect item received
- Damaged or defective item upon arrival
Note: Slight color differences due to lighting or screen resolution do not qualify for exchange.
Exchange Process:
- Contact us on WhatsApp at +92 3306144374 within 24–48 hours of receiving the item.
- Share your Order Number, product images, and reason for exchange.
- If your request is approved, our team will guide you through the process.
- For defected or incorrect items, we’ll arrange a pickup at no extra charge.
- For size-related or other valid reasons, you’ll be required to send the item back via courier to our provided address. (Shipping charges may apply.)
Non-Exchangeable Items:
- Items bought on sale or during discount offers
- Products that show signs of use, perfume, makeup stains, or damage
- Products returned without original tags or packaging
RETURN POLICY
Currently, The Shade by Sabhat does not offer cash refunds.
However, if an item is not suitable and meets exchange conditions, you can request:
- A product exchange
- Or receive a store credit (coupon) of the same value (valid for use on our website for future purchases)
ORDER CANCELLATION
You may cancel your order before it has been processed or shipped. Once the order is shipped, cancellation is not possible, and our exchange policy will apply.
Need Help?
Our customer care team is here to help!
- WhatsApp: +92 3306144374
- Email: theshadesbysabahat@gmail.com , info@theshadesbysabahat.com
- Support Timings: Monday to Saturday, 9:00 AM to 5:00 PM